Scrap Your Trip Home Page

Welcome to Scrap Your Trip!

We’re so happy you’re here!

At Scrap Your Trip, we design, print, and cut all of our products in-house. We specialize in hard-to-find themed scrapbook supplies, including everything from specific travel destinations and special occasions to sports and furry family members.

Looking for something we don't carry? Contact us!

E-mail Customer Care: Scrap Your Trip Customer Care

Mailing Address:

Scrap Your Memories, Inc. Order Fufillment Center
dba Scrap Your Trip
10762 Larissa Street
Orlando, FL 32821

We are an ONLINE-ONLY Store. Our warehouse is not open to the public!

Stay Connected With Social Media: Follow Us On Facebook

Important Update (as of 09/20/24):

We are currently experiencing significant order delays. For more information and updates, please visit our Facebook page. Thank you for your patience and understanding!

Frequently Asked Questions:

Do you have a "walk-in" store?

No. Scrapyourtrip.com is an online-only store. We do not have a physical storefront.

What is your payment policy?

Scrap Your Trip accepts American Express, MasterCard, Visa and Discover. PayPal address is PayPal@ScrapYourTrip.com

Do you offer Rush Processing?

We do not offer Rush Processing.

What Is Your Out of Stock/Backorder Policy?

We do our best to keep our inventory accurate, but occasionally items may be out of stock. If this happens, we will use our best judgment based on availability to either:

Wait for the items to arrive and ship your order complete, or cancel unavailable items and issue a store credit for those items.

Please note: Decisions are made using the best information available at the time.

Can I combine multiple orders at a time?

We’re unable to combine orders. Multiple orders placed separately will ship separately, even if placed close together.

Can I add items to my order after placing it?

Yes! Please email us at Scrap Your Trip Customer Care and we’ll be happy to help you add items to your order before it ships.

Shipping

What is the cost of Shipping?

Shipping rates are calculated based on the weight and size of the products ordered including the packaging that they are being shipped in and the distance the package has to travel. International shipping rates include handling and insurance fees to guarantee quick and safe arrival of the order.

How long will it take to ship my order?

**AS OF 09/20/24 - We are currently experiencing SIGNIFICANT ORDER DELAYS. For more information and updates go to our Facebook Page or contact us at ScrapYourTripCustomerCare@gmail.com. Thank you for your patience!

Can I track my order?

After your order has been shipped you will be emailed a tracking number that can be used to track your package in transit.

Do you ship internationally?

Yes, We do ship internationally. Please be aware that your country may charge you additional taxes, handling, or brokerage fees upon delivery. Please check your local customs office for more information.

Returns

What is your return policy?

Yes, we offer a 30-day return policy. Items may be returned within 30 days of the purchase date. To be eligible for a return, products must be unused and in their original condition. Please note, We do not accept returns on custom items. Store credit will be issued for the value of the returned products. Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.

My order was damaged in shipment, what do I do?

We understand how disappointing it is to receive your items damaged. It is our responsibility to make sure your order is complete and perfect prior to it leaving our warehouse. It is the responsibility of the postal service to deliver your package to you. Claims for damaged products must be made within 15 days of receipt. We will ask for pictures of the damaged items including the shipping box in the event we need to provide this information to the shipping carrier.

What if an item was missed in my order? Unfortunately, from time to time, no matter how hard we try, we do miss an item on an order. If this is the case, and the item(s) is a paper, we will immediately issue you a store credit. If the item is a die cut and we have the item “in stock,” we will ship it to you as soon as possible.

Our Custom Scrapbooking Products

How long will it take to receive an order with a custom product in it?

**AS OF 09/20/24 - We are currently experiencing SIGNIFICANT ORDER DELAYS. For more information and updates go to our Facebook Page Thank you for your patience.

Since custom orders require a personal touch, these items require more time to process. Custom die cuts will take up to an additional 6-7 business days to process and custom paper will take up to an additional 6-7 business days to process on top of our current processing time.

Can I cancel an order?

Orders NOT containing custom paper or die cuts:
Yes, You can cancel your order and receive a store credit for the cost of the items you purchased.

Orders containing custom paper or die cuts:
Because each custom paper and die cut is designed, printed, or cut specifically for your order, these items cannot be canceled or returned.

Please Note: If your order includes both custom and non-custom items, a store credit will be issued for the non-custom portion. The custom items will remain active in our system and will continue through production as planned.

I received my layered die cut or overlay not assembled. Is it supposed to come like that?

Layered die cuts and overlays are shipped unassembled. This allows you greater creative flexibility when working on your project, whether you’d like to ink the edges, layer additional die cuts, or add stickers within the design. The possibilities are endless!

Why is the color of the the item I ordered not exactly the same as it appears on the website?

Colors may vary slightly due to differences in computer monitors and device screens. We do our best to represent each product as accurately as possible, but small variations can occur. In addition, if we are out of stock on a particular color of cardstock, we will color match your order with the closest in-stock option to ensure a beautiful finished product.

How do I customize a a paper and or die cut?

There are different options available for each custom paper and die cut design. Some selections are made using drop down menus, while others require you to enter your custom text in the provided fields. We design these items exactly as entered. Please review your choices carefully and double check your spelling. If no options or text are provided, we will create your custom item as shown in the sample image.

Promotions and Coupons

How can I receive a coupon or discount?

There are several ways to find our current coupons and discounts! We have a page on our website dedicated to special offers, which you can find https://www.scrapyourtrip.com/coupon.html. You can also sign up for our newsletter to receive exclusive deals and updates delivered straight to your inbox.

Can I use multiple coupons?

No, Only one coupon code may be used per order. Coupon codes cannot be combined. Coupons cannot be used towards future orders or previous orders. Please note: A coupon code is defined as any code that is required to be entered prior to receiving the corresponding discount

My Account Wishlist

Register for a "My Account".

When you open a "My Account" you'll gain access to having a wishlist, the ability to look at your order history, the ability to look at your previously purchased items and the ability to store your shipping and billing information for faster and easier checkout.

How do I create a wishlist?

Log in to your My Account. When you find an item you want to add to your wishlist, click on "Add to Wishlist". To view your wishlist, click on "My Wishlist" in the My Wishlist.

How do I add items from my wishlist to my cart?

In your wishlist, in the quantity field, type the quantity you would like added to your cart and click the checkbox next to it (under the order column). When you have chosen what you want to add to your cart, click on "Add Selected Items To Shopping Cart".

How do I remove items from my wishlist?

To remove items from your wishlist, simply click “Remove Item.” Please note that when you add a wishlist item to your cart, it will not be automatically removed from your wishlist. You’ll need to manually delete it if you no longer want it saved.

How do I share my wishlist?

In your wishlist, click “Share My Wishlist.” A pop-up will appear where you can enter up to five email addresses and include a personalized message to send along with it.

Gift Codes

Electronic Gift Codes are sent automatically through our online store system. Once a code has been sent, we are unable to manage, locate, or resend it. Please be sure to keep track of any Gift Codes you purchase, as Customer Care cannot assist with finding or restoring lost codes.

Gift Codes purchased through special offers are stored digitally for 90 days after delivery. Gift Codes are non-refundable.